Home  > Services > ICBC Coverage For Physiotherapy

ICBC Coverage For Physiotherapy

ICBC Coverage For Physiotherapy
ICBC provides coverage for physiotherapy treatments for drivers, passengers or pedestrians that have been injured in a motor vehicle accident (MVA).

For many injuries resulting from an accident, it is important to start physiotherapy as soon as possible to avoid future complications.

At South Vancouver Physiotherapy, we have the expertise to rehabilitate a wide range of car accident related injuries. Our goal is to make your rehabilitation fast, convenient, and comprehensive.

 ICBC Claims

We bill ICBC directly for authorized treatments. We team up with your doctor and your adjuster to make sure you get all of the treatment you need.


We are an approved physiotherapy provider in the WorkSafeBC Physiotherapy Network (WCB) and we can bill WorkSafeBC directly for your accepted claim. Learn more here.

We Offer Direct Billing to Your Extended Health Care Providers

Call 604-282-7110

Book Appointment Now

What can I expect from my first ICBC Coverage visit?

During your first visit, the physiotherapist will complete a comprehensive assessment of your injury.

Your physiotherapist will educate you about your condition, advise you on when and how much to move, and develop a comprehensive individualized treatment plan.

Physiotherapy will help to settle your Motor Vehicle Accident symptoms as quickly as possible so that you can to return to your normal activities sooner.

Benefits of ICBC Coverage For Physiotherapy

   We understand that dealing with insurance claims can be confusing and we can help you throughout the process.
   We can bill ICBC directly for authorized treatments.
   We team up with you, your doctor and your adjuster to make sure you get all of the treatment you need.

What Patients are Saying

  • The staff at this location is very professional and friendly. I have been a patient with Deepika for well over 1 Year .I am very happy with her knowledge and expertise she demontrates in her field. The atmosphere is relaxed and comfortable, and my medical concerns have been well taken care of. Another bonus is the convenient location, where the service is being offered. I certainly recommend Deepika as a physiotherapist.

    Christina S. – Google review

  • I highly recommend South Vancouver Physio clinic! The staff are extremely welcoming and friendly. Deepika S has been treating my knee injury and after the first few sessions with her I could already see an improvement. She really takes her time and listens to you to understand where the problem areas are. She is great and I highly recommend seeing her.

    M O – Google review

  • I recently injured myself while doing the Grouse Grind. So, I decided to visit a physiotherapist to help with my recovery. I was very happy with the service and guidance that Jonathan provided. I highly recommend Jonathan and the team and South Vancouver Physiotherapy.

    Daniel M. – Google review

  • I strongly recommend this clinic. They primarily consider health, not money. Thanks for the good service, especially to my physiotherapist Deepika Shantaram Sawant!

    Ferhat Ç. – Google review

  • When I first attended South Vancouver Physiotherapy Clinic in 2016 I could barely lift my hand. Thanks to Deepika that has changed. The minute you walk in for your treatment there is a sense of warmth and genuine caring. Deepika is very kind and friendly and always takes her time. After every session, I feel the tremendous benefit of her treatment with the heavy feeling in my hand disappearing. She gives fantastic professional advice and Physio sessions.I highly recommend Deepika to many and will not hesitate to continue to do so. Thanks to Deepika for her incredible knowledge and dedication to her patients.

    Chandani M. – Google review

  • I am really glad to find this place, and Deepka as therapist, she has been really helpful and understanding my pain. My specialist has given up treating my foot pain but Deepka has fixed them. The staff are also helpful and friendly. This is conveniently located and open long hours so anyone needs to work seriously, this is the place to go.

    Michiyo S. – Google review

  • Thank you wonderful team at South Van Physio. Thank you Pratik Vyas for excellent treatment plan. Highly recommended for physio needs.

    Ps J. – Google review

  • Jonathan has been treating my tricky lower back and neck issues for seven years now and I won’t see anyone else! He takes the time to understand what is bothering me, and responds with an appropriate treatment plan – I always leave feeling better than when I arrived.

    J.A. – Google review

  • The staff were really friendly and my physiotherapist helped me recover with a work related injury. She’s very caring and kind, and I loved her taping. I highly recommend the services that South Van Physio has to offer.

    Patrick A. – Google review

  • Deepika Sawant’s service is exceptional! I come here for ICBC injury and I feel much improved after visiting her regularly since the last car accident. Everyone here is so friendly and very helpful! I also love the relaxing atmosphere as well. Can’t stop raving about Deepika and this clinic to all of my families and friends!

    Miri L. – Google review

  • I really love the service. Thanks to my physiotherapist Deepika she helped me a lot to recover from my accident and later my knee. I love her tapping and care she shows towards her patients. She is awesome. Thanks again!!!

    Steph J. – Google review

  • Quick note to say thank you. Finally, I feel some relief!! Feel so much better than I did when I walked in there today. Much appreciate the treatment.

    Parveen – Google review

  • Deepika Sawant is simply Amazing! Her combination of methods is brilliant and my condition is improved so much after 4 sessions. Deepika is very professional, knowledgable and approachable! It is so relaxing and fun to work with her! Definitely highly recommended! I will for sure continue my treatment with Deepika.

    Emily C. – Google review

  • Deepika Sawant helped me with my rotator cuff – especially her exercise program that consistently helped to relieve the pain and give me more mobility. Deepika’s smile, positive approach and kindness made every appointment very pleasant. All the staff at reception was very polite and gracious.

    Elena U. – Google review

+ Common Questions About ICBC Coverage For Physiotherapy +

Do you accept ICBC claims?
Yes, we accept ICBC claims at South Vancouver Physiotherapy Clinic.

If you have approved coverage through ICBC, you are entitled to begin physiotherapy treatment immediately.

If you haven’t reported your claim to ICBC, call them at 604-520-8222 in the Lower Mainland, or at 1-800-910-4222 in the rest of BC to report a personal injury claim.

Can I come to your office if my doctor has referred me to another physiotherapist?
Yes, you can choose any office you prefer to receive your physiotherapy treatments. This means, you can decide to come to our office, or any other office you feel would be most appropriate for you.

How do I start a treatment?
You don’t need a doctor’s referral to start your physiotherapy treatment. However, we recommend you visit your doctor to examine your injury and consider investigations, treatment options and certification for work. Most insurance (including ICBC) require a doctors referral for the insurance coverage to kick in.

To commence your physiotherapy treatment, please bring

  • Your Care Card Number
  • ICBC claim number
  • ICBC adjustor name and phone number
  • Doctor’s referral (if you have one)
What are the most common injuries in motor vehicle accidents?
One of the most frequent injuries resulting from a motor vehicle accident is whiplash. Whiplash happens with forceful, rapid back-and-forth movement of the neck, like the cracking of a whip causing soft tissue injuries to the neck and upper back. Whiplash can occur whether you are involved in a low-speed or high-speed motor vehicle accident.

Back injuries:
The impact from a motor vehicle accident can also lead to back injuries. The most common type of back injuries that people suffer from when in a motor vehicle accident are soft tissue injuries. These types of back injuries can be very painful and can become chronic, requiring years of therapy if not dealt with properly.

Head and Brain injuries:
Head injuries as a result of motor vehicle accidents can range from mild concussions to traumatic brain injuries. They affect one’s cognitive functioning and have a tremendous impact on a person’s life.

How do you deal with motor vehicle injury treatments?
Many people involved in motor vehicle accidents will suffer great amounts of pain, and may experience chronic problems for extended periods of time. Physical therapy is a valuable tool to help patients return to their everyday lives.

At South Vancouver Physiotherapy Clinic, we will create an individual treatment plan for you to remediate your motor vehicle accident injury. Physiotherapy treatments may include acupuncture, stretching/strengthening exercises, manual therapies, spinal decompression, laser therapy, ultrasound and more to get you back to your normal activities as quickly as possible.

What about fees and coverage?
With injuries resulting from motor vehicle accidents, you are entitled to accident benefits whether you are at fault or not. In most cases, physiotherapy treatments are covered by ICBC, and your adjustor will let you know the details. You can also obtain more information on the ICBC website.
What is the ICBC user fee?
South Vancouver Physiotherapy clinic can bill a portion of the physiotherapy fee directly to ICBC using an electronic billing system. In addition, all physiotherapy clinics charge patients an ICBC user fee for post-Motor Vehicle Accident treatments. This user fee is set by the physiotherapy clinic.
Do I get ICBC user fees back?
Whether you can get reimbursed for the user fee depends on the liabilities of your claim and the specifics of your accident.

Normally, the user fees can be recouped from ICBC (when your claim is settled) or by your extended health insurance. Please contact your ICBC adjustor to clarify the reimbursement of your user fees for your specific ICBC claim.